Last updated: August 2026
Cadence Commercial respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Cadence Commercial may collect, use, store and disclose personal information when you interact with our website, contact our agency, enquire about a property or business, or use our services.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected by Cadence Commercial through activities including:
- Our website
- Property enquiries
- Leasing enquiries
- Property sale enquiries
- Business sale enquiries
- Contact forms
- Email communications
- Telephone communications
- Inspections
- Expressions of Interest
- Offers and applications
- Marketing communications
- Social media
- Other interactions with Cadence Commercial
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
2. Personal Information We May Collect
Depending on how you interact with Cadence Commercial, we may collect information such as:
- Your name
- Email address
- Telephone number
- Business or company name
- Job title
- Postal or business address
- Property preferences
- Leasing requirements
- Investment requirements
- Property ownership information
- Details of a property you wish to sell or lease
- Details of a business you wish to sell
- Enquiry history
- Inspection information
- Offers or Expressions of Interest
- Communications with our team
- Information required to assess or progress a transaction
- Other information you voluntarily provide
For certain transactions, additional information may be required to satisfy legal, regulatory, identification, compliance or transaction requirements.
3. How We Collect Information
We may collect personal information when you:
- Submit a form on our website
- Enquire about a property
- Enquire about a business
- Request an inspection
- Submit an Expression of Interest
- Make an offer
- Contact us by email or telephone
- Subscribe to marketing communications
- Engage Cadence Commercial to sell or lease a property
- Engage Cadence Commercial in relation to a business sale
- Communicate with one of our representatives
- Attend an inspection or property event
- Interact with our advertising or social media
We may also receive information from third parties where permitted by law.
4. Website and Technical Information
When you use our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- General website activity
- Cookie and analytics information
This information may be used to operate, secure, analyse and improve our website and marketing.
5. Cookies and Analytics
Our website may use cookies and similar technologies.
Cookies can help us understand how visitors use our website, improve functionality, measure website performance and assess the effectiveness of advertising and marketing campaigns.
Third-party services used by Cadence Commercial may also place or use cookies subject to their own privacy policies.
Depending on your browser and device settings, you may be able to restrict or disable cookies.
Disabling cookies may affect some website functionality.
6. Why We Collect Personal Information
Cadence Commercial may collect and use personal information to:
- Respond to enquiries
- Provide information about properties or businesses
- Arrange inspections
- Communicate with prospective purchasers and tenants
- Communicate with landlords, property owners and vendors
- Manage property sale and leasing campaigns
- Manage business sale campaigns
- Process Expressions of Interest or offers
- Facilitate communications between relevant parties
- Provide commercial real estate agency services
- Maintain business records
- Improve our website and services
- Conduct analytics
- Measure marketing performance
- Send relevant property, business or company updates
- Comply with legal and regulatory obligations
- Prevent fraud or misuse of our systems
- Protect our legal rights and interests
7. Property and Business Enquiries
When you enquire about a property or business, we may use your contact details to respond to your enquiry and provide relevant information.
Where reasonably necessary to progress an enquiry or transaction, information may be shared with the relevant property owner, landlord, vendor or their authorised representatives.
8. Marketing Communications
Where permitted by law, Cadence Commercial may use your contact information to send you information about:
- Properties for sale
- Properties for lease
- Investment opportunities
- Business sale opportunities
- Market updates
- Cadence Commercial services
- Other relevant commercial property information
Electronic marketing communications will be managed in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).
You may unsubscribe from electronic marketing communications using the unsubscribe facility provided in the communication or by contacting us.
9. Disclosure of Personal Information
Cadence Commercial may disclose personal information where reasonably necessary to provide our services or conduct a transaction.
Recipients may include:
- Property owners
- Landlords
- Vendors
- Purchasers
- Tenants
- Prospective purchasers or tenants
- Solicitors and conveyancers
- Accountants
- Consultants
- Contractors
- Property service providers
- Technology providers
- Website and hosting providers
- Email and communication providers
- Marketing and analytics providers
- Professional advisers
- Government authorities
- Regulators
- Other parties where authorised or required by law
We do not disclose personal information unnecessarily.
10. Third-Party Technology and Platforms
Cadence Commercial may use third-party technology providers to operate our website, communications, advertising, document management, analytics and business systems.
Personal information may be processed or stored using these services.
Third-party providers have their own privacy and security practices, and their handling of information may also be governed by their respective privacy policies and terms.
11. Overseas Disclosure and Storage
Some technology, cloud, email, analytics or other service providers used by Cadence Commercial may store or process information outside Australia.
Where applicable, we will take reasonable steps required by Australian privacy law in relation to overseas disclosure of personal information.
The countries in which information may be processed can depend on the service providers used by Cadence Commercial from time to time.
12. Data Security
Cadence Commercial takes reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Security measures may include access controls, passwords, secure systems and appropriate technology and administrative safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Retention of Personal Information
Cadence Commercial may retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain appropriate business and transaction records
- Respond to enquiries
- Meet legal or regulatory requirements
- Resolve disputes
- Protect legitimate business interests
Where personal information is no longer reasonably required and there is no legal requirement to retain it, reasonable steps may be taken to delete, destroy or de-identify it.
14. Accessing or Correcting Your Information
You may contact Cadence Commercial to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
In some circumstances, access may be limited or refused where permitted by Australian law.
15. Privacy Complaints
If you have a concern about how Cadence Commercial has handled your personal information, please contact us using the contact details provided on our website.
We will review privacy concerns and respond within a reasonable period.
If a privacy complaint cannot be resolved directly, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulatory authority.
16. Third-Party Websites
Our website may contain links to external websites and services.
Cadence Commercial is not responsible for the privacy practices of third-party websites.
You should review the privacy policy of any external website before providing personal information.
17. Changes to This Privacy Policy
Cadence Commercial may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or privacy practices.
The current version will be published on the Cadence Commercial website.
18. Contact Us
For questions, access or correction requests, or privacy concerns, please contact Cadence Commercial using the contact information published on our website.